We intend to redirect the complaints  we receive, through the ubiquitous net, to individuals or organizations who are willing to listen and who may be able to make a difference, however small.

Our team is continually building up a database of links and email addresses of organizations and people who may be in a position to address the complaints.

Step1: The first thing we do when we receive a complaint is to figure out which individual or organization should the complaint be redirected to. Our main effort will be in trying to zero in on the right target. Someone that matters, someone willing to listen.

For instance, if you happen to complain about a product manufactured by a company situated in a particular country, we shall e-mail copies of your complaint to the customer service department of the company, consumer interest groups and consumer protection forums of that country and if necessary the government ministry or department that is authorized to address such complaints. The complainant will be sent a status report.

Step2: The next step is to follow up on our target till we receive a response. The response will then be forwarded to the complainant.

The complainant will be given a number, using which the person can find out the status of the complaint.