  |
|
|
How do I lodge a complaint ?
|
|
|
Click on where it says Submit
Complaint. Alternatively, on the colored bar on the left of any
page click open the drop-down menu that says Select and Go and
select Submit Complaint.
|
|
|
|
Can I send you mail instead of
filling in a form on the site?
|
|
|
You could, but we'd rather you don't.
You see, when you use the form all the information drops neatly into
our database, all the records being placed in the right fields
without any manual intervention. When you mail us a complaint, we
have to manually separate the information and paste it in our
database. Besides being a painful task, it takes time.
Hence if you want us to help you
faster, use the form.
|
|
|
|
Do I have to reveal my name?
|
|
|
We reserve the right to reveal and
display the identity of the complainant, unless the
complainant specifically requests us to keep the identity of the
complainant in confidence. If you wish that we do not reveal your
name to others who can read your complaint, then please indicate so
while filling the form.
Check the box where it asks - CONFIDENTIAL?
|
|
|
|
Can I complain about anything
and everything?
|
|
|
Pour your heart out. Only, remember it
should be a genuine complaint. And do not use four letter words. We
do not upload hate mail to the site. Read our disclaimer.
|
|
|
|
How much do you charge?
|
|
|
Absolutely nothing.
|
|
|
|
Then how is this site funded?
|
|
|
We are hoping to notch up enough hits
to make people want to advertise on our site. We may perhaps, at a
later date, accept contributions from people who think this is a
good idea and who wish to help in its upkeep. Any ideas? Write
us if you can think your suggestions can help us. Like all
start-ups we are fund-starved.
|
|
|
|
What happens to my complaint ?
|
|
|
We
use only the
internet to try and address the complaints we
receive.
Step1:
The first thing we do when we receive a complaint is to figure
out which individual or organization should
the
complaint be redirected to. Our main effort will be in trying to
zero in on the right target. Someone that matters, someone willing
to listen. For instance, if you happen to complain about a product
manufactured by a company situated in a particular country, we shall
e-mail copies of your complaint to the customer service department
of the company, consumer interest groups and consumer protection
forums of that country and if necessary the government ministry or
department that is authorized to address such complaints. The
complainant will be sent a status report.
Step2: The next step is to follow up on
our target till we receive a response. The response will then be
forwarded to the complainant.
|
|
|
|
Do you redirect all the
complaints you receive?
|
|
|
We try to. And we are learning in the
process. But sometimes the person or the company against whom the
complaint is made is not accessible through the internet. For such
cases we try and pass on the complaints to an organization
(governmental or non-governmental) which is located in the
geographical area from where the complaint is received. There are,
however, a small percentage of the complaints where we are not able
to do anything at all.
|
|
|
|
Do you guarantee the resolution
of my complaint?
|
|
|
We do not. We are not entering
into a contract, of any kind, with the complainant. We absolve
ourselves of any responsibility, that the complainant may
misconstrue to rest with us, towards the resolution of the
complaint that the complainant lodges.
|
|
|
|
Are all the complaints
displayed? Do you edit them?
|
|
|
We reserve the right to
choose, whether or not, and to reveal and display the contents of
the complaint of the complainant, in its entirety, or in an edited
or abridged form.
We reserve the right to
expunge or omit words and phrases which we think are inappropriate
from the contents of the complaint before revealing or displaying
it.
We may even choose not
display a complaint if we think its contents should not be
displayed, without having to attribute a reason or provide an
explanation to the complainant.
We may choose to remove
a complaint which has already been displayed, whenever we wish to do
so, without having to attribute a reason or provide an explanation
to the complainant.
|
|
|
|
How do I view complaints
sent by others?
|
|
|
On the colored bar on the left of any
page click open the drop-down menu that says Select and Go and
select View Complaints.
|
|
|
|
How do I view my complaint ?
|
|
|
When you had submitted your complaint
through a form on the site you were given a number. On every page
you will find a black button on the left that say Check Status.
All you have to do is enter your number and hit the Go button. Your complaint will be retrieved from the
database.
|
|
|
|
How do I find the status of my
complaint ?
|
|
|
Follow the steps given in the previous
question. The bar at the top of the pop-up window will display
a color representing the status of your complaint. The page will
also carry a report on what action has been taken on your complaint
and any response we might have received.
|
|
|
|
|
I have forgotten my complaint
number. How do I find it?
|
|
|
There is a way out.
From the drop-down menu that says Select and Go on
the left of any page select View Complaints.
When you get to the page select the applicable Category or
the Country (from which the complaint has originated). In Keywords,
enter a specific word that you had made in your complaint. You might
get several records from our database. The complaint number you are
looking for will be there. Scan each one till you get to yours.
|
|
|
