Make your own ComplaintBook
We invite companies and organization to build their own ComplaintBook using the CREAM - Customer Response Evaluation and Administration Module. This module provides a mechanism through which your customer complaints can be viewed, administered, analyzed and addressed.

Complaintbook.com will set up the required customized web-based forms which will be presented to the customers for making online complaints. The elements of the form (check-boxes, text areas or radio buttons) are built to suit the company-specific products and services.

The companies can log-on to this application which is essentially a folder-structured interface through which the company administers the complaints, views pre-formatted reports and modifies options.

Reporting Tools: Companies can view reports showing the number of complaints received, replied, forwarded, unread, Graphs with averages categorized by products and services. A built-in tracking system measures various indices such as the customer Satisfaction Index (SI) and the company Response Index (RI).

Value Added Services: Our Customer Relationship Management (CRM) Wing delivers value-addition by offering customized reporting and consulting.